What is a telephone center?

A telephone center or a phone center, is a central office used to receive or transmit a large amount of information / questions over telephony.

Phone center is a necessary tool on all communications managment relationships.
With the rapid development of technology and the digitization a phone center is a profitable investment, in any size of business, even if it is one person only.

Anyone who understands the value of communication, invests in technologies and equipments, thus upgrading their standards of living at home, at office, in society everywhere!

Transtel Hellas, guarantees the level of communication we deserve, everywhere!

Usefulness
Why use a telephone center ?
  • Το collect, group and target forwarding  calls, to internal or external distributions in the controlled area 
  • For upgrading user’s level of  communication. Speakers acquire functions of multiple possibilities 
  • For special needs, such as opening doors
  • To minimize cost of renting multiple telephone lines. Especially in case of systems with SIP telephone lines
  • For information transmissions, for example, special morning or night messages or conversation logs etc
  •  Many other duties and services
Where we need a telephone center ?
  • Call Centers 
  • Organizations & Business
  • Hotels & other accommodations
  • Hospitals & Care Nursing Homes
  • Private Homes or Smart Homes
  • Boats & Special Categories
  • Foundations, Schools & Associations
  • Other Automations
Blog Dr.Telephony, & read more
Functions
Each telephony center 
provides different functions
The most basic are:
1. Incoming call management
2. Call transfer
3. Organize group calls
4. Answering internal and external calls
5. General night call
6. Immediate help – emergency call
7. Input control – door opening
8. Intercom external bell
9. Bookmarking
10. Simultaneous conversation between internal and external telephones
11. Telephone meeting between three telephones
12. Reminder of scheduled messages

13. Conversation with waiting
14. Intercom
15. Selection
16. Divert calls (go to)
17. Interim question
18. Divert calls (foll me)
19. Call forwarding – search
20. Amenities of digital call centers
21. Possibilities of internal connections
22. Connections of personal machines
23. Wireless intercom
Which of the above functions do you need ?
Technologies
Nowadays in Greece & Cyprus we are using 3 types of tech
  • ANALOGIC
  • VOIP
  • CLOUD

    Click the link you are interested in and  learn more about …
Size
Τranstel Hellas serves its customers with a range of equipments in three different sizes.
  • Smal home & business Phone Systems of 5-8 people, Economical, Flexible and Talented TransTel Lynx is the most powerful phone system in its class
  • Medium business Phone System up 80 internals. Highly operational and flexible system. Transtel Hellas suggests its G1E-Plus. Capable to upgrade with the entry of special cards and so to enlarge its capabilities and functions 
  • Big Business Phone System for Organizations up to 2000 internals. Dynamic and multifunctional. Transtel Hellas GDS call center system  dynamics reach up to 2000 internal lines. It multiplies 12 times their initial dynamic
In Medium & Big Business Phone Systems Transtel & Hybrex have 2 products 
A Special Hotel Phone System & a Nurse Phone Systeme. Both globally awarded.
HOSPITALITY SOLUTIONS
HOTELS PHONE SYSTEMS
Our special categories, work either on PSTN or VoIP technologies 
Transtel Hellas Phone Systems are reliable, modern & economical  
An appointment with one of our technicians will surely convince you. Contact us.
I want to buy now :
Enter into gstelecoms e-shop
& buy easily & safely!
Οur e-shop has a big variaty of telecoms products.
In case you need technical assistance, to make best choises
please call us for apointment to 21 2104 1828